Welcome to vitalvet! These Terms of Service ("Terms") outline the conditions for using our veterinary services, purchasing pet supplies, and accessing our website. By using our services or website, you agree to be bound by these Terms. Please read them carefully.
1. General Information
1.1 About Us: Vitalvet provides veterinary care and pet-related retail products to support the health and well-being of your pets.
1.2 Contact: If you have questions about these Terms, you can reach us at admin@vitalvet-co-za.preview-domain.com or 044 874 4060.
2. Use of the Website
2.1 Eligibility: By accessing our website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
2.2 Permitted Use: You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others.
2.3 Prohibited Activities: You may not engage in activities that harm, disable, or disrupt the website or interfere with other users' experience.
3. Veterinary Services
3.1 Service Scope: Vitalvet offers general veterinary consultations, wellness checks, vaccinations, and treatment for pet illnesses and injuries.
3.2 Payment for Services: Payments for veterinary services are due at the time of service.
4. Retail Product Sales
4.1 Product Availability*: Products listed on Mr. Delivery or in-store are subject to availability. Prices and availability may change without notice.
4.2 Placing an Order: Orders can be placed on Mr. Delivery, in-store, or over the phone. Receipt of an order confirmation does not guarantee availability.
4.3 Payment: Full payment is required at the time of purchase. Accepted payment methods will be displayed at checkout.
4.4 Shipping and Delivery:
- Delivery Time: Estimated delivery times will be displayed at checkout.
- Shipping Fees: Shipping fees vary based on location and will be calculated at checkout.
- Delays: We are not responsible for delays caused by third-party courier services.
4.5 Order Issues: If an item arrives damaged, incorrect, or incomplete, please notify us within 7 days of receipt.
5. Returns and Refunds
5.1 Retail Returns: Products may be returned within 14 days of purchase if unused, unopened, and in their original packaging.
5.2 Veterinary Services Refunds: Refunds for veterinary services are only considered under exceptional circumstances, at the sole discretion of vitalvet.
5.3 Refund Process: Refunds will be issued to the original payment method once the return has been processed. Shipping fees are non-refundable.
6. Pet Owner Responsibilities
6.1 Accurate Information: You are responsible for providing accurate information about your pet's health, behavior, and medical history.
6.2 Pet Safety: Pet owners must ensure their pets are properly restrained (on a leash or in a carrier) when visiting our facility.
6.3 Missed Appointments: Repeated failure to attend scheduled appointments without notice may result in a cancellation fee or refusal of future bookings.
7. Intellectual Property
7.1 Ownership: All content on the vitalvet website, including images, text, graphics, and logos, is the property of vitalvet or its licensors and is protected by copyright laws.
7.2 Usage Restrictions: You may not copy, distribute, or reproduce any content from this website without prior written permission from vitalvet.
8. Limitation of Liability
8.1 Veterinary Services: While we strive to provide the highest level of care, no guarantee is given regarding the outcome of veterinary treatment. Vitalvet is not liable for any adverse outcomes unless caused by negligence.
8.2 Retail Products: We are not responsible for any allergic reactions, sensitivities, or health issues arising from the use of retail products. Please follow product instructions carefully.
8.3 Website Use: Vitalvet is not responsible for technical issues, errors, or interruptions that affect access to the website.
9. Privacy Policy
Your use of the website and services is subject to our [Privacy Policy](link to policy), which explains how we collect, use, and protect your personal information.
10. Changes to Terms
Vitalvet reserves the right to update or modify these Terms at any time. Continued use of our website or services after changes are made indicates acceptance of the new Terms.
Yes, we are open all-day Saturday from 08:00 – 17:00 and we are on-call 24/7 on 072 088 1957.
Yes, we have qualified veterinary nurses looking after our patients all night with veterinary oversight as needed.
Yes, we can arrange all sorts of advanced imaging here on-site and we also travel with patients to human facilities when required.
Yes, we have a separate ward for cats to minimize their stress in hospital. We also make use of pheromone products to reduce stress in hospital.
We do offer monthly repayments via FLOAT whereby we use existing credit card credit to pay your account off at zero % interest.
Yes, we are open all-day Saturday from 08:00 – 17:00 and we are on-call 24/7 on 072 088 1957.
Yes, we have qualified veterinary nurses looking after our patients all night with veterinary oversight as needed.
Yes, we can arrange all sorts of advanced imaging here on-site and we also travel with patients to human facilities when required.
Yes, we have a separate ward for cats to minimize their stress in hospital. We also make use of pheromone products to reduce stress in hospital.
We do offer monthly repayments via FLOAT whereby we use existing credit card credit to pay your account off at zero % interest.